SHIPPING POLICY
CUSTOMER SERVICE
For any questions or concerns, email yes@lonelyghost.co. Our customer service is online during the regular business hours of M-F, 9 a.m.-5 p.m. MST. Please allow up to 24 hours to receive a reply.
Please double-check your cart and shipping information before placing your order. If you need to modify your order, contact us with your order number and the correct information. We will do our best to accommodate your request, but we cannot guarantee that changes can be made before your order ships.
SHIPPING POLICY
Please allow 1-3 business days for processing your order. During peak times, processing may extend to 3-5 business days. We are closed on weekends and recognized holidays.
Orders placed on Friday after 2 p.m. MST, weekends, and recognized holidays will generally ship the next business day, depending on the processing time.
Orders placed after 3 p.m. MST will generally ship out the next business day, depending on the processing time.
Standard Shipping: 5-10 business days from the date of shipment.
Expedited Shipping: 3-5 business days from the date of shipment.
Express Shipping: 2-3 business days from the date of shipment.
Please note that any shipping method selected reflects the estimated arrival time after your order has shipped. If you do not receive your shipment after the estimated time, please contact us.
Pre-sale orders do not follow the standard processing times. Please read the description of pre-sale items for further information on when your order will ship.
INTERNATIONAL SHIPPING / CUSTOMS
We ship worldwide! However, we reserve the right to cancel and refund any order deemed potentially fraudulent by Shopify's payment system. International shipping prices vary by country and the weight of your order. LONELY GHOST™ is not responsible for customs charges, fees, etc. Customs charges are different for every country. If you choose (Duty + Taxes PAID), your package will ship directly to you, and no further payment will be required. If you choose (Duty + Taxes UNPAID), you are responsible for paying duties if your customs office requests them.
TRACKING A PACKAGE
Once your order leaves our warehouse, please get in touch with DHL, USPS, or UPS for updates on the status of your shipment. At that point, it is out of our hands, and we can only check the tracking number we previously provided to you.
For international orders in transit for more than 20 days, please contact your local customs office to determine if the package has been held up for any reason, including potential customs fees.
TRACKING INFORMATION STATES THE PACKAGE HAS BEEN DELIVERED, BUT CANNOT BE LOCATED.
Once a package has been marked as "Delivered", there is nothing we can do. Please contact your local post office to further inquire about the packages' whereabouts.
WHY DOES MY LABEL SHOW "PRE-SHIPMENT"?
At times USPS, DHL and UPS do not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
PACKAGES RETURNED TO SENDER
If a package is returned to us because of address issues, we will reach out to you to arrange a new delivery. Please respond to our email within 30 days; otherwise, your order will be considered null and void. If the package has not yet arrived at our warehouse, please contact us to set up a new order.
*Items returned to sender because of a customer address error will be recharged the shipping rate*