Rewards FAQ

How do I earn points?

Every time you make a purchase on our site you will earn at least 1 point per $1 spent. Please visit our Rewards page to view other ways to earn points.

When will I see points on my account after placing an order?

Points will be credited to your account after 24 hours of purchase.

How can I check my points balance?

You can check your points balance by logging into your account on our website and visiting our rewards page.

Do points expire?

Yes, they expire after 12 months of inactivity.  What does "inactivity" mean? In this context, inactivity refers to customers who have not earned or redeemed any points through completing a purchase within the selected time frame.

Customers who exceed 12 months without earning or redeeming points through completing a purchase will lose their accrued point balance.

Can I use points and discounts on sale items?

Points and discounts do not work on sale items.

Does my tier status expire?

Yes, customers keep their tier status for a minimum of 12 months and have 12 months to either maintain or upgrade their status.

Can I redeem all my points at once?

No, we offer $10, $15, $20, and $25 discount redemptions based on your tier status. 

Do I need to make a minimum purchase to use my points?

Yes, there is a minimum spend required based off your voucher amount. The minimum is the price before taxes and shipping.

$10 voucher minimum spend is $20

$15 voucher minimum spend is $25

$20 voucher minimum spend is $30

$25 voucher minimum spend is $35

When will I receive points after referring a friend?

You will receive points from referring a friend within 24 hours once they complete their purchase. These codes can be used by new customers only.

When will I receive birthday Points?

After completing "add your birthday" you will receive your points on your birthday. If you entered a birthdate that has already passed, you will receive points the following year. If your birthday is within the next 30 days of the day you "add your birthday," your reward will be granted in delay, up to 30 days.